Privacy Policy
Last updated: March 21, 2026
StorScale ("we", "us", or "our") operates the storscale.ai website and platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Information you provide directly:
- Email address, phone number, and facility address when using our Free Audit tool or signing up
- Account credentials when creating a StorScale account
- Payment information processed through our third-party payment provider (we do not store card details)
- Communications you send to us (emails, support requests)
Information collected automatically:
- Usage data: pages visited, features used, actions taken within the platform
- Device and browser information: IP address, browser type, operating system
- Cookies and similar tracking technologies (see Section 6)
- UTM parameters and referral source for marketing attribution
Information from third-party sources:
- Publicly available business information (Google Maps, Google Business Profile, public websites) used to generate audit reports
- Market rate data from third-party data providers
2. How We Use Your Information
- To provide and operate our services, including generating facility audit reports
- To communicate with you about your account, reports, and service updates
- To improve and develop new features for our platform
- To send marketing communications (with your consent; you can opt out at any time)
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service providers who help us operate our platform (hosting, analytics, email, CRM, payment processing)
- Business partners only with your explicit consent
- Legal authorities when required by law, legal process, or to protect our rights
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you request deletion, we will remove your data within 30 days, except where retention is required by law.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), encrypted data at rest, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.
6. Cookies and Tracking
We use cookies and similar technologies for:
- Essential cookies: Required for the platform to function
- Analytics cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing cookies: Used for advertising attribution (only with consent)
You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Object to or restrict certain processing
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at privacy@storscale.ai.
8. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at:
StorScale
Email: privacy@storscale.ai
Web: storscale.ai